33tk Privacy Policy

1. Introduction

33tk (referred to hereinafter as "we", "our", or "the platform") is an online casino and betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This privacy policy explains what kind of information we collect about you when you use the 33tk website, register, or use our services — how that information is used, with whom it is shared, and how you can exercise your rights.

By using our platform, you will be considered to have given your consent to the terms of this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.

2. What Information We Collect

33tk may collect information about you through various means. The types of information collected are described in detail below:

2.1 Information You Provide

When registering or opening an account, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security questions
• Address and national identity card details (when identity verification is required)
• Financial transaction information — bKash, Nagad, Rocket, Upay, or bank account numbers

2.2 Automatically Collected Information

When you use the platform, we may automatically collect the following information:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Log information about page visits, clicks, and usage patterns
• Transaction history and gaming activity

2.3 Information Received from Third Parties

At times we may receive information about you through identity verification services or payment processors. This information is used solely for the purposes of legal compliance and fraud prevention.

3. Purpose of Using Information

The information collected is used for the following purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• To verify age and confirm identity (to comply with anti-money laundering policies)
• To provide customer support and resolve issues
• To send applicable bonuses, promotions, and VIP benefits
• To improve the platform's services and user experience
• To prevent fraud and cybersecurity threats
• To ensure responsible gaming and identify problematic behaviour
• To fulfil legal obligations

We never sell your personal information to third parties. Information is used only for the purpose for which it was collected.

4. Sharing and Disclosure of Information

33tk may share your information with third parties in limited circumstances and for specific reasons:

4.1 Service Provider Partners

Information may be shared with trusted third-party service providers for payment processing, identity verification, and technical support. They may only process information in accordance with our instructions.

4.2 Legal Requirements

In the event of a court order, a request from an investigating authority, or other legal obligations, we may be required to provide information to the relevant authorities.

4.3 Fraud Prevention

Necessary information may be shared with relevant regulatory bodies for the purpose of preventing money laundering, fraud, or other illegal activity.

5. Cookies Policy

The 33tk website uses cookies. Cookies are small data files stored in your browser that help improve the experience of using the website.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help analyse site performance and usage patterns.

You can disable cookies through your browser settings, however this may limit some functionality of the platform.

6. Data Security Measures

33tk has adopted advanced technical measures to keep your personal and financial information secure:

• SSL (Secure Socket Layer) encryption — ensures maximum security across all data transmissions.
• Firewall and intrusion detection systems.
• Secure server infrastructure and regular security audits.
• Password hashing and two-factor authentication.
• Data access is restricted to authorised personnel only.

While we strive to ensure maximum security, transmitting information over the internet may not be entirely risk-free. It is your responsibility to keep your password confidential and to notify us of any suspicious activity.

7. Data Retention Period

We retain your personal information for as long as necessary and legally required:

• All information is retained while your account remains active.
• Even after an account is closed, transaction and identity-related information may be kept for a specified period as required by law.
• Information from inactive accounts may be retained for security and fraud prevention purposes.
• Once legal obligations have ended, information is securely deleted.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Rectification

If there is any inaccuracy in your information, you may request a correction. This change can be made through account settings or via live chat.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete all information.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

8.5 Right to Portability

You may request your information in a structured, commonly usable format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable time.

9. Protection of Minors' Information

33tk is operated for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of registration.

If we believe that information belonging to a minor has entered our system, we will immediately delete that information and close the associated account.

10. Changes to the Policy

33tk reserves the right to update or change this privacy policy at any time. For any significant changes, we will publish a notice on the website and, where applicable, notify you by email.

Continuing to use the platform after changes are published will be considered as your consent to the new policy. We therefore recommend visiting this page regularly.

11. International Data Transfers

For technical service requirements, your information may be stored or processed on servers outside Bangladesh. Wherever information is processed, we ensure that the protection standards set out in this privacy policy are maintained.

Third parties with whom information is shared are also required to ensure equivalent data protection.

12. Contact Us

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact us: